If you are not satisfied with your purchase, you can return the product to us and we will replace it or refund your account, subject to the terms below. Please ensure you retain all packaging, and accessories to allow us in processing the return.
You can return or exchange a product to us, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- it is not missing any accessories or parts;
- you log a return on the Website within 14 days (or 7 days for products marked “Sale”) of delivery to you or collection by you. After 14 days (or 7 days for products marked “Sale”), you will not be eligible for returns.
The most hassle free way to return your order is to drop it off at your nearest JAM clothing store for FREE (conditions apply). Please note that you will need to submit a return request via your online account profile prior to returning your item/s at a store.
You can also return your order via the Post Office or via Courier.
Courier service: courier the parcel to us, the cost of the return or exchange is at your own cost. Also, the delivery of your replaced garment is at your own cost, unless the garment has a manufacturing fault then the cost of the return will be billed to Jam Clothing SA. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.
Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product within 14 days of the return. Please bear in mind that refunds can take 5 - 10 working days to reflect in your account. We are entitled to refuse a return if the product is returned damaged, not in a re-saleable condition or missing any accessories. Should we refuse a return, the customer is liable for arranging a courier to transport the item back and the courier cost.
Products not eligible for returns
The following products are not eligible for a refund, exchange or credit:
- lingerie, swimwear, bodysuits or underwear;
- jewellery for piercings;
For courier: Returns at Jam Clothing SA, 29 Livingstone Road, Durban, 4001.
You may call our Online Support Centre on 031 3039670 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on.